These Terms of Service ("Terms") govern your use of the Alterra AI website at alterra-ai.com ("Site") and any consulting or implementation services provided by Alterra Holdings LLC, doing business as Alterra AI ("Company," "we," "us," or "our"), a limited liability company organized under the laws of California, with its principal place of business in San Clemente, California.
By accessing our Site or engaging our services, you agree to be bound by these Terms. Specific engagement terms, deliverables, timelines, and fees are governed by a separate engagement agreement or statement of work executed between the parties.
Alterra AI provides AI consulting, operational assessment, and AI implementation services to businesses. This includes but is not limited to operational AI audits, process automation deployment, AI agent configuration, decision support systems, and related advisory services. The specific scope of services for each client engagement is defined in a written engagement agreement.
You may use the Site for lawful purposes only. You agree not to use the Site in any way that violates applicable law, infringes upon intellectual property rights, or interferes with the Site's operation or security. We reserve the right to restrict access to the Site for any user who violates these Terms.
Consulting and implementation engagements are governed by separate written agreements that specify scope, deliverables, timeline, fees, ownership of work product, confidentiality obligations, and other terms. These Terms apply to Site use and general dealings with Alterra AI; the engagement agreement governs the specifics of your project.
All methodologies, frameworks, tools, templates, and proprietary processes we use to deliver services are owned by Alterra Holdings LLC. Work product specifically developed for your engagement under a written agreement is owned as specified in that agreement. Site content, design, and copy are proprietary and may not be copied or reproduced without written permission.
Information you share with us in connection with an inquiry or engagement is treated as confidential. We do not share client business information with third parties except as required to deliver your services or as required by law. Specific confidentiality obligations for an engagement are detailed in your engagement agreement.
The content on this Site is provided for general informational purposes and may not reflect the most current developments in our services or capabilities. We make no representations that content is complete, accurate, or current. Specific representations about services are made in engagement agreements, not on this Site.
We design AI consulting and implementation work to create measurable operational value. However, outcomes depend on factors including your business environment, team adoption, system integrations, and market conditions. We do not guarantee specific financial outcomes, ROI figures, or business results. Expected outcomes for a specific engagement are addressed in that engagement's agreement.
THE SITE AND ITS CONTENT ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALTERRA HOLDINGS LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THIS SITE OR OUR SERVICES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF SITE USE SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100). LIABILITY LIMITS FOR ENGAGEMENT-SPECIFIC CLAIMS ARE SET IN YOUR ENGAGEMENT AGREEMENT.
You agree to indemnify and hold harmless Alterra Holdings LLC from any claims, damages, or expenses arising from your violation of these Terms or your misuse of the Site.
Our Site may link to third-party websites, including our subsidiary brands and partner resources. We are not responsible for the content, privacy practices, or accuracy of third-party sites. Links do not imply endorsement.
We may update these Terms at any time. Material changes will be reflected by an updated "Last Updated" date above. Continued use of the Site after changes constitutes acceptance of the revised Terms.
These Terms are governed by the laws of the State of California without regard to conflict of law principles. Any disputes arising from Site use shall be resolved in courts of competent jurisdiction in Orange County, California. Disputes arising from a consulting engagement are subject to the dispute resolution terms in your engagement agreement.
Alterra Holdings LLC d/b/a Alterra AI
San Clemente, California 92672
legal@alterra-ai.com