This Privacy Policy describes how Alterra Holdings LLC, doing business as Alterra AI ("we," "us," or "our"), collects, uses, and protects information when you visit our website at alterra-ai.com or engage with our AI consulting and implementation services (collectively, the "Services"). By using our Services, you agree to the practices described here.
We collect information you provide directly when you contact us, complete our inquiry form, or engage us for services. This includes your name, work email address, phone number, company name, role, industry, and the details you share about your business challenges.
We also collect certain information automatically when you visit our website, including:
In connection with a consulting or implementation engagement, we may receive business operational data, workflow documentation, and other proprietary business information you share with us. This information is used solely to perform the services described in your engagement agreement and is subject to confidentiality obligations in that agreement.
We use information we collect to:
Information you share about your business operations, processes, and challenges in the course of an engagement is treated as confidential business information. We do not use client-specific operational data for purposes outside your engagement, do not share it with other clients, and maintain appropriate security controls commensurate with its sensitivity.
When we deploy AI systems as part of an engagement, the data processed by those systems (including any customer interactions handled by AI agents we build) remains your data. We operate those systems on your behalf under the terms of your engagement agreement, and you retain ownership of all data flowing through them.
We do not sell your personal information. We may share information with:
We use cookies to operate our website and understand how visitors interact with it. You can control cookies through your browser settings, though some features may not function correctly if cookies are disabled.
We retain your contact information and engagement records for as long as necessary to maintain our relationship with you and to comply with legal, accounting, and reporting requirements. Confidential client business information is retained in accordance with the terms of your engagement agreement.
We implement commercially reasonable security measures including encryption in transit and at rest, access controls, and regular review of our security practices. No method of internet transmission is completely secure; we take appropriate steps given the sensitivity of the information involved.
You may request access to, correction of, or deletion of your personal information by contacting us. We will respond within a reasonable timeframe in accordance with applicable law, including the California Consumer Privacy Act (CCPA) where applicable.
We may update this Privacy Policy periodically. Material changes will be reflected by an updated "Last Updated" date. Continued use of our website or Services after changes constitutes acceptance.
Privacy questions or requests:
Alterra Holdings LLC d/b/a Alterra AI
San Clemente, California 92672
privacy@alterra-ai.com